Privacy Policy — RedFoxx IPTV

1 Who We Are

RedFoxx IPTV (also known as Tivi One) is a premium IPTV subscription service providing access to Dutch IPTV, IPTV Germany, international live TV, sports, movies and series. We operate the website redfoxott.com and provide services via WhatsApp at +31 617 703 133.

For any privacy-related questions, contact us at: +31 617 703 133

2 What Data We Collect

When you subscribe to or contact RedFoxx IPTV, we may collect the following information:

• Contact information — name, email address, phone number (WhatsApp)
• Payment information — payment method, transaction reference (we do not store full card numbers)
• Device & technical data — device type, IP address, app used (IPTV Smarters NL, TiviMate, etc.)
• Usage data — subscription plan chosen, activation date, renewal history
• Communication data — messages sent via WhatsApp or email for support

3 How We Use Your Data

We use your personal data exclusively to:

• Process and activate your IPTV abonnement
• Provide customer support via WhatsApp for installation, login and technical issues
• Send your activation credentials (M3U URL or Xtream Codes) securely
• Process renewals and send reminders before subscription expiry
• Comply with legal obligations

We do not sell, rent or share your personal data with third parties for marketing purposes.

4 Legal Basis (GDPR)

For subscribers in the European Union (Netherlands, Germany and other EU countries), we process your data on the following legal bases:

• Contract performance — processing necessary to provide your IPTV subscription
• Legitimate interest — improving our service and preventing fraud
• Legal obligation — compliance with applicable laws

5 Data Retention

We retain your personal data for as long as your subscription is active and for a maximum of 2 years after your last interaction with us, unless a longer retention period is required by law.

Upon written request, we will delete your data earlier — contact us via WhatsApp: +31 617 703 133.

6 Data Security

RedFoxx IPTV takes appropriate technical and organizational measures to protect your personal data against loss, misuse or unauthorized access. These include:

• Encrypted transmission of activation credentials
• Restricted access to subscriber data (only authorized team members)
• Secure payment processing via trusted payment providers

7 Cookies

Our website uses minimal cookies for basic functionality (language preference, session management). We do not use tracking cookies or advertising cookies. You can disable cookies in your browser settings without affecting the core functionality of our website.

8 Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Right of access — request a copy of your personal data
• Right to rectification — correct inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restriction — limit how we process your data
• Right to portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interest

To exercise any of these rights, contact us via WhatsApp: +31 617 703 133. We will respond within 30 days.

9 Third-Party Services

We may use the following third-party services which have their own privacy policies:

• WhatsApp (Meta) — for customer communication and order processing
• Payment processors (PayPal, iDEAL, Visa/Mastercard, Coinbase) — for secure payment handling

10 Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of our service after any changes constitutes acceptance of the updated policy.

11 Contact

For any questions about this Privacy Policy or your personal data, contact us:

• 📱 WhatsApp: +31 617 703 133
• 🌐 Website: redfoxott.com